Do you accept custom orders?
Yes, we love creating custom crochet items! Whether you have a specific color, design, or size in mind, we’ll work with you to bring your vision to life. Please contact us with your ideas, and we’ll be happy to provide a quote and timeline for your custom order.
How long does it take to receive my order?
All our crochet items are handmade to order, so processing time can vary. Typically, orders are shipped within 3-7 business days. If you’re ordering a custom piece, it may take longer depending on the complexity of the design. We will keep you informed about the status of your order.
What should I do if my item is damaged during shipping?
We take great care in packaging your products to ensure they arrive safely. However, if your item is damaged during shipping, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue, whether through a replacement or refund, depending on the situation.
Can I return or exchange my item?
Because all of our products are handmade to order, we typically do not accept returns or exchanges unless the item is defective or damaged. However, if you’re unsure about your purchase or need help choosing the right product, feel free to contact us, and we’ll be happy to assist you.
What makes KitsCuts different from other brands?
At KitsCuts, we take pride in our commitment to quality and creativity. Each item is handmade with care and attention to detail. We believe in creating products that are not only functional but also unique and full of character. Whether it’s a cozy scarf or a one-of-a-kind custom order, our passion for crochet shines through in every piece we create.